Term and Conditons

Terms & Conditions


Please arrive 10 minutes prior to your treatment. Late arrival will result in shortened treatment time. Treatments will be charged at full price.


To cancel or change an appointment, a minimum of 24 hours notice and 72 hours for Packages is required; otherwise a 50% charge may be implemented. Appointments missed will be charged at full price.


To respect the relaxing environment, we wish to create and also to comply with current health and safety regulations, we request that children and babies are not brought into the salon.


Please note that it is illegal to smoke anywhere in the Salon.

Data Security

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.

Price Alteration

We reserve the right to alter prices, without prior notice.

Medical Conditions

Please inform your therapist of any medical condition including pregnancy prior to booking, as some treatments may not be appropriate for you.


  • We do not recommend waxing or facials before or after sunbeds, sauna, or sunbathing
  • Alcohol should not be consumed before or after Holistic treatments and ensure you drink plenty of water
  • We do not recommend pedicures or Garra Ruffa treatments if you suffer from athlete's foot, verrucae or fungal infections.
  • A skin test is required 24 hours before having an eyelash tint (new clients only)

Helpful Hints

  • Bring open-toed shoes for your Pedicure
  • It is advisable to leave all jewellery at home before treatments i.e. massage, facials spray tan


All courses must be paid in full at time of booking and completed within 6 months and are non-refundable. Missed appointments may result in treatments deducted from your course.


We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance with the Cancellations Policy.

Gift Vouchers

Available for treatments and products, are non-refundable and must be produced at the time of your treatment. Vouchers are valid for 6 months from date of purchase. Our expert team will be delighted to assist you if you need advice. Please note, gift vouchers cannot be used for treatments with our Registered Practitioners.

Mobile Phones, Smart Phones and Tablets

We ask that all handheld electronics are turned off for the relaxation of all clients.


Our prices are subject to change without notice. E&OE.

Refunds and Exchanges

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Beauty Secrets. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights.